Emilio Williams-Lopez, International Programs, University of Chicago Medical Center
As an Executive Director for International Programs at The University of Chicago Medicine, E.M. Williams-Lopez supervises all international operations and international expansion of its brand in patient care, research and education. His goal is to share with the world the brain power of the faculty members of this world-renown academic center. Mr. Williams-Lopez also oversees all new strategic partnerships, consulting and educational programs.
Before, joining University of Chicago Medicine, E.M. Williams-Lopez served as Strategic Advisor for hospitals in the US and abroad in the areas of coordinated care, patient experience, and new market development, before joining UCM.
Mr. Williams-Lopez worked with Medpoint Health Partners and their clients around the globe, consulting in different aspects multinational and multicultural hospital management. Clients included University of California San Diego, Northwestern Memorial Hospital and Dupont Hospital for Children.
From 2001 to 2011, Mr. Williams-Lopez led several high-profile, innovative projects within Johns Hopkins Medicine in Baltimore. He was in charge of developing strategies, and their implementation, to diversify the customer base of Hopkins at home and abroad. Mr. Williams-Lopez conceived and launched Hopkins’ first Cultural Competency curriculum, as well as the first formal Customer Relationship Management (CRM), a program aimed at securing the loyalty of Hopkins’ patients and referring physicians through a unique combination of operational coordinated care and traditional marketing. This CRM program allowed Hopkins to double its number of out-of-town patients in only three years. He was also part of the Center for Innovation in Quality Patient Care, an internal think-tank that develops patient-centered and safety programs.
Other initiatives in his portfolio included medical interpretation improvement, as well as physician-focused educational programs, such as JHM Interactive. Before joining Hopkins in July of 2001, Mr. Williams-Lopez had accumulated extensive experience as an international consultant and journalist.